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Use GD100 at checkout to save $100 when you shop for $1,000 or more!*
Use GD100 at checkout to save $100 when you shop for $1,000 or more!*

FAQs

Which payment methods do you accept?

Accepted Payment Methods:

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • Amazon Payments
  • Klarna Buy Now Pay Later

Can you customize products based on my requirements?

We offer customizations for certain categories of products. You can email us at info@garagedepartment.com with your requirements and the team will get back to you with the details. Please note, custom orders, once processed and pushed to production cannot be cancelled. Custom orders have longer delivery times, and may take 2-4 months to reach you.

What is your return policy?

We offer a 30 Day Money Back Guarantee On All Items. Check out our 30-Day Return Policy Here.

What is your cancellation policy?

You can cancel any order for a 100% refund before it has shipped out. Please notify us immediately at info@garagedepartment.com if you would like to cancel your order. Once the order has shipped, it is subject to our 30-Day Return Policy.

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.  

If your item(s) do arrive damaged, please send photos to info@garagedepartment.com and we will process an immediate replacement or compensation (usually within 1 business day).

How do I place an order?

To place orders by phone, call us at  1-833-7GARAGE

To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout via “Secure Checkout”. Enter your shipping and billing information and complete checkout.

You will receive an immediate order confirmation and we will process your order immediately.

How do I know when my order will ship?

Once you place your order, you will receive a confirmation email confirmation credit card authorization and shipping/billing information. 

We will immediately process your order and you will receive an email confirming your order has shipped once it leaves the warehouse. 

If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.

Will you send an order confirmation via e-mail?

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

    Can I change my order?

    Yes, you can change your order at no cost by simply emailing us at info@garagedepartment.com and requesting the change. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping.

    How long will it take for my order to ship? 

    Shipping times vary based on the brand of your items and the inventory availability. Items that are in-stock with the vendor will take 2-3 weeks to reach you. A few items may be available on back-order, and may take longer. Our team will reach out to you in case of any delays.

    You can get immediate assistance regarding the status of your order by emailing info@garagedepartment.com or calling  1-833-7GARAGE.

    Do you deliver to Hawaii, Alaska or Puerto Rico?

    We offer free shipping anywhere in the continental US. For HI, AK, and PR, extra charges may apply. One of our representatives will reach out to you for approval before shipping out your order. 

    Does Garage Department offer assembly?

    We don't offer assembly but assembly instructions will be provided with your product. If you require additional assistance, you may contact a third-party service such as Houzz, Handy, or TaskRabbit for quick and easy service. (Garage Department is not directly affiliated with these service providers.)

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