Menu
Cart 0

Shipping & Return Policy


ORDER CONFIRMATION

As soon as your order is placed, you will receive an order confirmation e-mail.  This confirms your order has been received in our system and your credit card is authorized for purchase.  As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund.  If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

ORDER SHIPMENT

Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days.

Some models made from the manufacturer Moduline Cabinets are custom made, and can take as long as 4-5 weeks to ship depending on the model and series. Please contact customer service before ordering if delivery time is a concern of yours.

Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.

Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at info@garagedepartment.com.

Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.  If your item(s) do arrived damaged, please contact us immediately and send photos to info@garagedepartment.com . We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.

CANCELLATIONS & REFUNDS

Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.

Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.

These select manufacturers we do not accept returns on: Sea Eagle, Moduline Cabinets

Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).

Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.

Returns must be accompanied with an RMA number. Please contact us in order to have one generated.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.

★Customer Reviews★

Let Our Customers Speak For Us!

949 reviews
83%
(791)
14%
(132)
2%
(23)
0%
(3)
0%
(0)
The receiver was shipped with a jumper in the wrong position

When I first hooked up the sensor to the opener, the opener behaved not at all like it was supposed to. After some consternation I finally figured out that the receiver must not be set in the NO configuration, which was called for in the owners manual. After looking at the circuit board in the receiver with a magnifier, I discovered a tiny wire jumper which was in the NC position. It was after I moved that jumper to the NO position that the opener behaved properly. Nothing in the manual mentioned anything about the existence of this jumper, where to look for it, and what to do with it.

gate + pedestrian gate

It won't be put up for a couple more months.

Exactly as Expected

The light drop-shipped direct from the manufacturer. It arrived quickly and in perfect condition. This will be my first run with it but I have friends that use them in commercial applications with outstanding results.

Do you have that one available

Where is the electronic/ solar opener? It has never arrived. This shipment was supposed to arrive before Christmas. This is unacceptable. I cannot install the gate without the opener. My installer is ready to install it. By the end of the week my installation will not be done until he has fulfilled his commitments.
You asked me earlier & I told you- this is the third time I have had to tell you that the gate opener I ordered at the same time I ordered the gate NEVER ARRIVED because I informed you immediately when it did not arrive with the gate & posts. Commander Gwynn R. & Mrs Sutton

★ Customer Reviews ★

Verified Customer Testimonials

949 reviews
83%
(791)
14%
(132)
2%
(23)
0%
(3)
0%
(0)
The receiver was shipped with a jumper in the wrong position

When I first hooked up the sensor to the opener, the opener behaved not at all like it was supposed to. After some consternation I finally figured out that the receiver must not be set in the NO configuration, which was called for in the owners manual. After looking at the circuit board in the receiver with a magnifier, I discovered a tiny wire jumper which was in the NC position. It was after I moved that jumper to the NO position that the opener behaved properly. Nothing in the manual mentioned anything about the existence of this jumper, where to look for it, and what to do with it.

gate + pedestrian gate

It won't be put up for a couple more months.

Exactly as Expected

The light drop-shipped direct from the manufacturer. It arrived quickly and in perfect condition. This will be my first run with it but I have friends that use them in commercial applications with outstanding results.

Do you have that one available

Where is the electronic/ solar opener? It has never arrived. This shipment was supposed to arrive before Christmas. This is unacceptable. I cannot install the gate without the opener. My installer is ready to install it. By the end of the week my installation will not be done until he has fulfilled his commitments.
You asked me earlier & I told you- this is the third time I have had to tell you that the gate opener I ordered at the same time I ordered the gate NEVER ARRIVED because I informed you immediately when it did not arrive with the gate & posts. Commander Gwynn R. & Mrs Sutton