Free Product Assistance
Finding the right product can be a daunting task. Would you like an expert to assist with your requirement?
Finding the perfect specifications and the most appropriate fit for your requirements can be a daunting task. Would you like an expert to call you back and assist with your requirement?
P.S. No marketing texts, we promise.
Not Quite Ready to Get Your Product Delivered?
Want to take advantage of a current price but not ready to receive an item? No problem! All orders receive special attention and we can hold items for as long as you need! Please Contact Us for more details!
ALEKO according to the Installation Manual the Retractable patio awning should be installed to the wall on 8 Ft height. In case if you have an obstruction like a light fixture or just do not have the height, you can mount the awning on the roof using this special ceiling brackets.
As soon as your order is placed, you will receive an order confirmation e-mail. This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days.
Some models made from the manufacturer Moduline Cabinets are custom made, and can take as long as 4-5 weeks to ship depending on the model and series. Please contact customer service before ordering if delivery time is a concern of yours.
Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.
We offer free shipping anywhere in the continental US. For Hawaii, Alaska, and Puerto Rico, extra charges may apply. One of our representatives will reach out to you for approval before shipping out your order.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) do arrived damaged, please contact us immediately and send photos to email@example.com . We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.
These select manufacturers we do not accept returns on: Sea Eagle, Moduline Cabinets
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within one month of your purchase date please let us know and we credit back the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Match Guarantee has the following restrictions:
Promotions such as rebates and buy one, get one free offers are not eligible
We cannot price match items that are out of stock.
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer of the item you have purchased
The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges
Price Matches Do Not Apply For Exchange Orders
Price Match Guarantee does not apply to Aleko Products
Finding the perfect specifications and the most appropriate fit for your requirements can be a daunting task. Would you like an expert to call you back and assist with your requirement?.
P.S. No marketing texts, we promise.
I couldn’t find these anywhere else.
This was as advertised. For the $$, very happy compared with the thousands other companies charge. Agree with prior reviews stating that some of the installation instructions and drawings leave you with guessing on some decisions. Product arrived in 2 big boxes, a couple items were slightly bent but could be straightened without having to return anything. Best tip if you're drilling through concrete; don't use your drill and a masonry bit and burn your drill out, rent a hammer drill. We are very happy with finished product.
The product was fine. I would purchase it again. I did have some issues.
1. The instructions were not very clear on some of the assembly.
I did talk to the gentleman at alejo about the specifics. For example the center
support roller assembly gets installed in step 8. The assembly in the kit has
been changed. The parts diagram shows an open end. The actual part has a closed end so I had to disassemble the support bar to put it on.
2. I had a little trouble with paring the remote control. The procedure for doing this is different for left or right side motors.
3. Some of the tools needed are not available in the USA.
Fortunately other normal to will work. Perhaps some of
The needed tools could be provided.
- We will MATCH OR BEAT any Competitor's Price. Simply Contact Us.
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